Shipping and Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Note Regarding Defective Products
We take great pride in the craftsmanship behind our products, but we understand that sometimes we miss the mark. A stitch breaks or a bolt tail doesn’t quite fit in the M-4 tool. We get it. It sucks. We will gladly replace any products deemed to be defective so long as you provide proof of purchase. Typically, just knowing the channel and seller name is sufficient for us. If you bought the tool on Amazon we will require the order # and a screenshot showing the seller name. If you bought it on our website, no sweat. Let us know your order number and we can find that information relatively easy. Don’t know where you bought it? We retain the right to deny replacing your product. Without a proof of purchase we are unable to verify whether your product is legitimate or counterfeit. Believe us, we don’t like this policy, but because of nefarious actors, we have been the victim of counterfeiting. We implemented this policy to avoid continuing to be a victim. We appreciate your understanding.